This Refund & Return Policy (“Policy”) governs returns, refunds, and exchanges for products purchased from Pharma Peptides LLC (“Company,” “we,” “us,” or “our”). Due to the nature of research chemicals and the importance of maintaining product integrity for scientific applications, we have specific requirements for returns and refunds. By placing an order, you agree to the terms of this Policy.
You may be eligible for a refund or replacement if:
To process a refund request, you must provide:
Refund and return requests must be submitted within the following timeframes:
Requests submitted after these deadlines may be denied at our sole discretion. The request date is determined by when you contact our support team, not when the issue was discovered.
The following are NOT eligible for refunds or returns:
Contact our support team at help@pharmapeptides.com with your order number, description of the issue, and any required documentation. We will respond within 2 business days to acknowledge your request and provide next steps.
We will review your request and may require additional information, photographs, or return of the product for inspection. For purity disputes, we may request that you obtain independent laboratory analysis at your expense, which may be reimbursed if the claim is validated.
If your claim is approved, we will offer one of the following resolutions:
The resolution method is at our sole discretion based on the nature of the issue, product availability, and other factors.
Approved refunds will be processed within 5-7 business days of approval. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear on your statement. Refunds are issued to the original payment method only.
Do not return any product without first obtaining a Return Merchandise Authorization (RMA) number from our support team. Unauthorized returns will not be processed and may be discarded.
Return shipping costs are handled as follows:
Products must be returned in their original, unopened packaging with all seals intact (unless the issue requires opening for inspection). Products must be shipped with appropriate cold chain packaging if temperature-sensitive.
Orders may be cancelled under the following conditions:
To request cancellation, contact help@pharmapeptides.com immediately with your order number. Due to fast processing times, we cannot guarantee cancellation requests will be fulfilled.
VIP membership subscriptions are subject to the following refund terms:
We strongly encourage you to contact our support team to resolve any issues before initiating a payment dispute or chargeback with your financial institution. Filing a chargeback without first attempting to resolve the issue with us may result in account suspension and denial of future orders. We reserve the right to dispute chargebacks that we believe are fraudulent or made in bad faith.
Our liability for any refund, return, or exchange is limited to the purchase price of the affected product(s). We are not liable for any indirect, consequential, incidental, or special damages arising from product issues, including but not limited to research delays, lost data, or additional expenses incurred.
We reserve the right to modify this Policy at any time. Changes will be effective upon posting to the Site. The Policy in effect at the time of your purchase governs that transaction.
For refund requests, return authorizations, or questions about this Policy, please contact: help@pharmapeptides.com
By logging in, you certify that you are 21 or older and that any products purchased will be used exclusively for research purposes.
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